The Tekunoji® Method

The method behind everything we do.

It builds a Digital Mindset.

And the people who live it become Digital Dominators.

Tech keeps moving. Confidence doesn't always keep up.

I hear the same things in every room I train in.

“I know I should be doing more with digital, but I don’t know where to start.”

“I’m worried AI is going to replace me.”

“I feel disconnected from my team.”

Most training teaches the tool. People learn the buttons, go back to their desk, and nothing changes.

That’s because the tool was rarely the problem. Confidence was. Habits were. Knowing where to start was.

That’s why I created the Tekunoji® Method.

Technology Coaching Digital Mindset Framework Logo. The Tekunoji Method

Why Tekunoji?

Before Apple, before corporate, before Technology Coaching, I spent four years in Japan teaching English to people aged 0 to 80. Without speaking Japanese.

I learned to communicate without a shared language. To read people. To work out how each person learns.

And I saw something I’ve never forgotten. A culture with so many rules was also one of the most creative places on earth. Advanced technology and a deep connection to nature, side by side. Structure and creativity weren’t opposites. They needed each other.

It was never about the technology. It’s how people think about it.

Sooz Young, founder of Technology Coaching and creator of the Tekunoji Method, standing by a window in a camel blazer

Teku

テクノロジー

From tekunorojī, the Japanese word for technology

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Noji

野路

A path through the fields

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Tekunoji

Your road map through digital. So you always know where you are and where to go next.

My road so far

Nova teaching team in Japan with Suzanne Young (Sooz), pictured with colleagues in the staffroom. Early teaching career focused on learning-through-play and conversational fluency, forming the foundation of Sooz Young’s future Technology Coaching programmes.

Japan

Four years teaching English to people aged 0 to 80, without speaking Japanese.

Sooz Young delivering one-to-one Apple training with a customer at the Apple Store. Hands-on Creative role teaching MacBook skills, part of the foundation of her Technology Coaching approach to digital skills.

Apple

A Creative at Apple, helping people and businesses get to yes with their tech.

Sooz Young delivering technology training to a corporate team in a conference room

Legal corporate

The only technology trainer for a 250-person legal firm.

Technology Coaching trainings at Napier University

Technology Coaching

Founded in 2017. Over 6,000 people trained across the UK.

One method. One mindset. One goal.

1
The Method

Your road map

A practical, people-first way to learn digital. Skills, confidence and habits built together, so it actually sticks.

2
The Mindset

What you build

Digital Skills
what you know and how you use it

Human Skills
how you adapt, communicate and lead

Confidence
your willingness to try, reflect and try again

3
Digital Dominators

Who you become

People who learn, adapt and lead with digital. Not tech experts. Confident ones.

Watch the Tekunoji® Method in Action

See how the Tekunoji® Method combines mindset, skills and strategy to build digital confidence in individuals and teams.

Watch the video to find out how it works and where you might start.

Where are you starting from?

Everyone comes to digital differently. These four personas show where you are today, and where to go next.

Digital Mindset Framework Persona. Observer Persona. Tekunoji Method. Logo.

Observer

Curious & Learning

“I’m aware that digital matters but I’m not sure how to approach it.”

Next step: Start small. Pick one skill to explore.

Contributor

Creative & Sharing

“I’ve started exploring tools and platforms but I’m still finding my rhythm.”

Next step: Build habits. Go deeper in one area.

Enabler

Supportive & Connecting

“I use digital tools confidently and I help others feel more confident too.”

Next step: Lead a team initiative. Share what you know.

Digital Mindset Framework Persona. Champion Persona. Tekunoji Method. Logo.

Champion

Bold & Leading

“I lead with a digital-first mindset and support others to grow and adapt.”

Next step: Shape strategy and culture. Mentor others.

These aren’t labels. They’re checkpoints.
You might be a Champion in Cyber Security and an Observer in AI. That’s normal. The point is knowing where to focus next.

Find your persona in 3 minutes

One quick quiz for business leaders and team members alike. Tell us which you are, and you’ll get a personalised result and clear next steps.

Six skills. Every one of them human.

Each digital skill is paired with the human skills that make it work. That’s what turns training into real change.

Pick a skill to see the confidence ladder, from Observer to Champion, and find the course that fits.

Innovation

Human skills it builds:
Creativity
Initiative
Curiosity
Digital Mindset Framework Persona. Observer Persona. Tekunoji Method. Logo.
Observer

Sticks to what’s familiar and avoids experimentation

Contributor

Begins suggesting improvements or ideas

Enabler

Regularly shares new ideas and helps others explore solutions

Digital Mindset Framework Persona. Champion Persona. Tekunoji Method. Logo.
Champion

Leads innovation projects and embeds creative thinking in team culture

Web Presence

Human skills it builds:
Communication
Brand awareness
Attention to detail
Digital Mindset Framework Persona. Observer Persona. Tekunoji Method. Logo.
Observer

Unclear how the organisation is represented online and not engaged with content

Contributor

Understands its importance and occasionally shares or suggests edits

Enabler

Helps shape and review online presence for clarity and consistency

Digital Mindset Framework Persona. Champion Persona. Tekunoji Method. Logo.
Champion

Oversees strategy and mentors others in digital communication

Social Media Marketing

Human skills it builds:
Adaptability
Emotional intelligence
Storytelling
Digital Mindset Framework Persona. Observer Persona. Tekunoji Method. Logo.
Observer

Avoids posting and is unsure of tone or platform use

Contributor

Posts occasionally with support and is building confidence

Enabler

Posts regularly with brand alignment and helps others do the same

Digital Mindset Framework Persona. Champion Persona. Tekunoji Method. Logo.
Champion

Leads content strategy and supports wider visibility and engagement

Cyber Security

Human skills it builds:
Responsibility
Risk awareness
Critical thinking
Digital Mindset Framework Persona. Observer Persona. Tekunoji Method. Logo.
Observer

Unaware of risks and waits for others to flag or manage issues

Contributor

Follows basic protocols and is learning to spot red flags

Enabler

Promotes safe practice and supports peer awareness

Digital Mindset Framework Persona. Champion Persona. Tekunoji Method. Logo.
Champion

Builds and shares best practice and leads on digital safety culture

AI & Automation

Human skills it builds:
Systems thinking
Openness to change
Problem-solving
Digital Mindset Framework Persona. Observer Persona. Tekunoji Method. Logo.
Observer

Finds AI tools overwhelming or irrelevant

Contributor

Experiments occasionally but is still unsure how to integrate them

Enabler

Uses AI to save time and shares workflows with others

Digital Mindset Framework Persona. Champion Persona. Tekunoji Method. Logo.
Champion

Designs automations and drives responsible tool adoption

Making Decisions with Data

Human skills it builds:
Strategic thinking
Judgement
Analytical mindset
Digital Mindset Framework Persona. Observer Persona. Tekunoji Method. Logo.
Observer

Doesn’t look at data and relies on gut instinct

Contributor

Reviews dashboards occasionally but is unsure what to act on

Enabler

Uses data to reflect and improve work, and encourages others to do the same

Digital Mindset Framework Persona. Champion Persona. Tekunoji Method. Logo.
Champion

Builds dashboards and guides data-driven decisions and team strategy

Want to map your whole team? The full Skills vs Persona Matrix is in the free Digital Mindset Framework guide, ready to print and use in 1:1s and team planning.

The method runs through everything we do.

Whether you want to learn it, plan it or have it built, every option follows the Tekunoji® Method. Find the one that fits where you are.

Skills

Learn it

Best for: Teams, educators and organisations building digital confidence at scale.

Strategy

Plan it

Best for: Business leaders and founders deciding what to do next, and in what order.

Services

Build it

Best for: Solopreneurs and startups who want their systems set up properly, with support.

The Lab by Technology Coaching: the Tekunoji Method framework with the Technology Coaching robot and a Digital Dominator robot
The Lab

The Lab is where Digital Dominators are made.

Learning one thing is easy. Keeping going is harder.

The Lab is where the Tekunoji® Method becomes a habit. It brings everything together in one place:

Built in real rooms, with real people.

People trained across the UK
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Reported a boost in digital confidence
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Took action within 7 days
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From a Facebook partnership that trained 3,000 people across Scotland in six months, to programmes with NHS Lothian and The Data Lab, this method has been tested where it matters.

Get the free Digital Mindset Framework guide

Your starting point. Find your persona, map your skills across all six areas, and see exactly where to focus next. Use it for yourself, your team or your whole organisation.

Digital Mindset Framework Booklet Mockup

Explore Digital Mindset Courses

Ready to turn insight into action?

Each of the six digital skills in the framework is supported by a CPD-accredited course, designed to meet learners at every stage of the journey.

Whether you’re looking to boost your own skills or support your team, there’s a course that fits.

Innovation CPD Course Front Image

Innovation

Learn how to think differently and to come up with your next big idea​

Learn how to build a strong online presence for your business. This course covers websites, SEO, visibility and the foundations of being found online.Online Presence for Business | Website & SEO Training

Web Presence

Learn how the web works and how to build your own website​

Social Media Marketing - Tekunoji Method - Website Image

Social Media Marketing

Learn the four step process for success on social media​

Cyber Security - Tekunoji Method - Website Image

Cyber Security

Understand the vulnerabilities of the web and how to protect yourself online​

AI Automation Training | AI Tools for Business Learn how to use AI tools and automation to improve productivity. This course covers practical ways businesses can automate tasks and workflows.

AI & Automation

Understand fundamental concepts of AI, prompt engingeering and tools for automation​

Learn how to use data to make better business decisions. This course covers data analysis, insights and practical ways to turn information into action.Making Decisions With Data | Data Skills for Business

Making Decisions with Data

Get the tools to make more effective informed decisions with data​

HOW STRONG IS YOUR DIGITAL MINDSET?

Find out in 3 minutes.

For business leaders and team members alike. Get a personalised result and clear next steps.