Your systems have been on the to-do list for far too long.
The Systems Strategy Day + Systems Sprint. One focused day to make the decisions. Twelve weeks of support to get it done.
In-person, hands-on help to sort out the tools, people and processes behind your business. Properly. Once.
How it works
The Strategy Day always comes first. It’s what makes twelve weeks enough.
Step 1: The Strategy Day
One focused day, in person. We look at everything, make the decisions and you leave with a clear action plan.
Step 2: The Systems Sprint
Twelve weeks of weekly check-ins and support between calls, so the plan from your day actually gets done.
Step 3: The Lab
When the Sprint ends, you can stay on with ongoing support and training inside The Lab. Connect with other learners access all your resources.
One day. More decisions than in months.
Not long ago, a small team sat in my office in Glasgow for a day.
They run a programme supporting female founders. Two people, a part-timer, contractors, mentors and a whole cohort of founders to look after. All of it running on Microsoft 365 and multiple tools.
They’d been putting this day off for months.
Logins were spread across different people. Everyone was paying for their own AI tool, and none of them were connected. Their info@ address flooded one inbox with dozens of out-of-office replies every time they sent a newsletter. Forms weren’t feeding into anything. Nobody was quite sure who had access to what.
By the end of the day, they had a password manager set up with a named admin. An access tracker started straight from their Microsoft admin centre. A named data controller. A Teams structure everyone agreed on. Their founder onboarding mapped from application to welcome. And a clear list of who was doing what next.
They made more decisions in one day than they’d managed in months.
None of it needed a new tool. Every decision was made inside the tools they already paid for.
That’s what this is.
Sound familiar?
These are real things business owners have told me in the last few months.
- "I send my bookkeeper a download with every client's name and email on it. Is that okay?"
- "Everyone on the team pays for their own ChatGPT. Nothing's joined up."
- "We've got over 9,000 contacts and no idea who's who."
- "Someone booked onto our free event and got sent an invoice."
- "My new freelancers start next month and I've no onboarding for them."
- "Our contractors use their own laptops. I've no idea how secure they are."
- "I just found out my insurance doesn't cover data."
- "I'm good at what I do. Tech and systems are not my forte."
- "If I'm going to do it, I want to do it right. Once."
If one of those made you wince, you’re in the right place.
It's never about the shiny new tool
Most of these aren’t tech problems. They’re habits.
People fall back on what they know when they’re busy or unsure.
A password goes by text. A file gets emailed. A new tool gets signed up for and forgotten. Nobody’s doing anything wrong. There just isn’t a process to follow.
So we look at three things working together.
The people
You, your team, your freelancers and your outsourcers. Everyone who touches the business.
The tools
What you already pay for, and what you actually use. Often they’re not the same thing.
The process
The sweet spot in the middle that connects them. Every process gets an owner.
Think of it like cogwheels. When every process has an owner, you can see exactly where things get stuck. Then you fix that one thing, instead of starting again.
This is the heart of the Tekunoji® Method.
Part 1: The Systems Strategy Day
One full day. In person. Working on your business, not in it.
Before the day
You (and your team, if you have one) answer a short set of questions about your business, tools, team and goals.
I turn your answers into a private, live, interactive dashboard. If there’s more than one of you, your answers sit side by side, so we can see where you agree and where you don’t before we even start.
On the day
We meet at our office in the Pentagon Centre, Glasgow city centre, or I come to you. Lunch is on us.
We work through your business area by area, inside your own accounts. Quick wins first, then we build the systems around them. Where it helps, I’ll show you live in your own tools, so you see it working in your world, not mine.
After the day
You get a detailed follow-up covering everything we discussed, with every action written down and owned by a named person.
You also get a systems tracker built for your business, with your actions, your tools and access list, a weekly check-in log and a parking list for the ideas that aren’t for now. Plus our EU AI Act Compliance Templates Bundle and Practical AI Prompting Fundamentals.
What we work through together
- Security and access. Passwords, logins, who has access to what, and the subscriptions quietly renewing in the background.
- Data protection and AI. Your named data controller, your privacy policy, where you sit under the EU AI Act, and what your team and contractors are doing with AI.
- Communication. Email, shared inboxes, how files are shared and stored, folder structures and naming.
- Your customer journey. Forms, bookings, onboarding, events, follow-ups and the automations that should be doing the heavy lifting.
- Your team and outsourcers. Who owns each process, how people get set up, and the policies that protect you.
- Your tools. What you pay for, what you use, and whether it all works as one ecosystem. Microsoft 365 and Copilot, Google Workspace and Gemini, whatever you're on.
- Your processes. We investigate your current workflows. Find the bottlenecks and create a plan to remove them and streamline your processes.
- Your team. We look at your team, in house and outsources. Are their policies and SOPs in place? If not, we create them, and work out the best path forward for best collaborative practices
It’s an intense day. That’s the point.
It’s the day you finally face the stuff you’ve been avoiding.
You can take the plan and run with it.
Or you can keep going with us.
Part 2: The Systems Sprint
Twelve weeks to put your Strategy Day into action.
Knowing what to do is one thing. Doing it while you run your business is another.
That’s when plans quietly drift back to the old way. The Sprint keeps you moving.
Because the Sprint always starts with a Strategy Day, we already know your setup, your people and your priorities.
So every week is spent building, not working out where you are.
A weekly one-hour check-in
Same time every week. Often straight after your team meeting. We look at your tracker, pick what matters most that week and get it moving.
Your own private space in The Lab
Between calls, you get your own private channel inside The Lab, just for you and your team. Ask questions, share screenshots and files, and I’ll reply within two working days. Everything stays in one place for the full 12 weeks.
Resources to build your skills
Lab membership for the three months, including our Practical AI Prompting Fundamentals course, so your team builds skills alongside your systems.
I talk to your other people
Your website developer, your IT provider, your platform support team. I’ll join the call or send the brief, so everyone knows what’s changing and why.
Bringing your team along
Short video guides showing exactly how the new way works, so the change sticks when you’re not in the room.
A review at the end
Business doesn’t run to a fixed plan, so we focus on what matters each week. At the end, we look at what’s done and what’s working, and set a clear plan for the next six months.
What changes
- Every login lives in one secure place, owned by the business
- You know exactly who has access to what, and when it renews
- Your files have a home, and everyone can find them
- Your data is protected, and you can show how
- Your AI use is written down, with policies your team and contractors have signed
- Your tools talk to each other, and you're getting your money's worth from them
- New team members get set up the same way, every time
- You lead the change, instead of drip-feeding "oh, by the way, now we're doing this"
- You stop lying awake wondering what would happen if something went wrong
What this looks like in real life
A female founder support programme
Small team, contractors and mentors on Microsoft 365. In one day: password manager live, access tracker started, data controller named, Teams structure agreed and founder onboarding mapped. Now in a Systems Sprint to bring the whole team on board before their January cohort.
A sustainability membership organisation
Over 9,000 email contacts with almost no tags, no segments and no automations. Event bookings triggered three confusing emails, including an invoice for free events, and no reminders. Events listed through partners never captured a single contact.
We connected their events platform to Mailchimp, cut the emails that didn’t help, built a branded event journey, added sign-up preferences so members choose what they hear about, wrote a welcome sequence and turned partner events into list-builders.
A creative community
A full ActiveCampaign set-up and migration, landing pages moved over, team processes created, finished with a video walk-through and a handover note so the team could run it themselves.
A physiotherapy clinic owner
Fully booked face to face, with expertise she couldn’t scale. Together we launched her online platform, with everything documented in shared videos and a Google Drive she still uses. A year on, she’s running mentorship cohorts for coaches and selling ebooks and courses.
What clients say
“No idea is small, no idea is stupid… It’s been life changing for me, business changing.”
Rosie Davie, Pelvic Health with Rosie
“Invaluable information which allows me to reevaluate where I am, rather than where I thought I was.”
Tracey Clarke
“Thank you so much for this, and for such a productive day on Thursday. We both came away feeling really positive about what we achieved and excited about the possibilities”
Elizabeth Pirrie, AccelerateHer
Is this for you?
This is for you if:
- Your business is growing and your systems haven't caught up
- You're bringing on a team, freelancers or outsourcers
- You're about to sign a bigger contract and need your data and compliance watertight
- You're moving platforms, launching something online or bringing your tools together
- You work with sensitive information, like health, finance, recruitment or people's personal details
- You'd rather do it once, and do it right
It works for small teams and for solo business owners who work with outsourcers. Either way, I’m the go-between for your people, your tools and your processes.
This isn't for you if...
You want someone to pick a shiny new tool and set it all up without you.
This is done with you.
You’ll be involved, because you’re the one who needs to own it.
Why Technology Coaching
I’m Sooz Young. I started as a trainer at Apple. I managed the learning platform at an international law firm. And for nine years I’ve run Technology Coaching, helping business owners and organisations feel confident in their digital world.
For AI compliance, I work with Alba Sort, our AI governance specialist, so your AI policies are built on solid ground.
- Over 6,000 people trained in AI and digital skills
- 92% report more digital confidence after one session
- 75% put a new system or strategy in place within seven days
- Over 700 pieces of client feedback on record
- Finalist, Digital Women of the Year 2025
- Highly Commended, Training Company of the Year, Digital Women Awards 2025
- Finalist, Great British Entrepreneur Awards Scotland 2025
- Finalist, Tomorrows Tech Womens Awards, Changemaker 2026
Choose how you'd like to work together
Start with the day, or take the full journey and get it all done.
Systems Strategy Day
One full day, in person
- Pre-day questions and your private dashboard
- A full day together, lunch included
- Detailed follow-up with every action owned
- Your own systems tracker
- EU AI Act Compliance Templates Bundle
- Practical AI Prompting Fundamentals course
Not sure yet? Book a free Digital Clarity Call.
RECOMMENDED
The full journey: Strategy Day + 12-week Systems Sprint
Paid in full, saving £300.
Or 3 monthly payments of £950.
- Everything in the Strategy Day
- A weekly one-hour check-in for 12 weeks around your schedule
- Your own private channel in The Lab
- Replies within one working day
- Lab membership for 3 months
- Practical AI Prompting Fundamentals course
- I liaise with your other providers
- An end of Sprint review and plan
Not sure yet? Book a free Digital Clarity Call.
Already done your Strategy Day? Continue within 14 days of your day and your £895 counts towards the full journey. Pay the remaining £1,655 in full, or 3 monthly payments of £650.
The day takes place at our office in the Pentagon Centre, Glasgow city centre. We can come to you within reason. Travel outside Glasgow is charged at cost, plus accommodation for overnight stays. The Strategy Day is paid in full to secure your date, and can be rescheduled with 7 days’ notice. If you pay in 3, payments are taken monthly in advance. Builds such as automations, forms and workflows are quoted separately, at a preferred rate for Sprint clients.
Your questions answered
Because this works best in a room. I can see your screens, read the room and pick up on the things people don’t say on a video call. Taking a full day out of the business is part of what makes it work.
Yes. Bring whoever needs to be part of the decisions. That might be your business partner, your operations person or your VA.
Just answer the pre-day questions. Have your logins handy on the day, because we work inside your own accounts.
Microsoft 365, Google Workspace, Mailchimp, ActiveCampaign, GoHighLevel, Zapier, Thinkific, LearnWorlds, WordPress, Squarespace and more. If we haven’t used it, we’ll learn it with you.
You get your own private channel inside The Lab, just for you and your team. Post your questions, screenshots and files there and I’ll reply within two working days. Email works too if you get stuck.
The Sprint is done with you. If you’d like us to build something for you, like an automation, a form or a workflow, we’ll quote it separately, at a preferred rate for Sprint clients.
Yes. Lots of people take the plan and run with it. If you’d like support after all, continue within 14 days of your day and your £895 counts towards the full journey.
No. The Strategy Day is where we get to know your setup, your people and your priorities, and make the big decisions. Without it, the first weeks of the Sprint would be spent working all that out, and you’d be far less likely to have things sorted by the end. Doing the day first means every week of the Sprint is spent building.
This works just as well for you. Most solo business owners work with outsourcers, like a VA, a web developer or a bookkeeper. I’ll help you get everyone working the same way.
No. We give you templates, best practice and the right questions to ask. Your lawyer or insurer signs off the legal side.
Book a free 30-minute Digital Clarity Call. We’ll talk through where you are and whether this is the right fit for you.
You've been carrying this around for long enough. Let's sort it. Properly. Once.
Not ready to talk? Take the free Digital Health Check and see where your systems stand.
